Table of Contents : Learning about Technical and Professional Writing from Cases Reading a Sample Case-The Blood Bank Reagent Case Exploring Contexts for writing in Cases and on The Job Evaluating Written Communications Customer Complaint at Beta Corporation: The Copy Machine Case Poor Service at Big-1 Car Rental : Blowing the Whistle on the Franchise Operator The Agricultural Institute Mystery : The Case of The Broken Electrode Muddy Waters at Mariners Museum : Clarifying An Architectural Contract Enzyme Testing for Morton-Hayes Drug Corporation : The Keratan Sulfate Case Treadwell Developers, Inc., Gets Caught in the Middle : The Bad Prints Case The Telemarketing Campaign: A Co-op Trainee Case Infomration and Communications Systmes Planning at Pure-Pac: Resolving Who Does What The Stockroom Case: Summarizing the Attendant`s Job Description Trouble for Country Extension Agents: Improving Progress Reports Quality Control at Standard Steel, Inc.: Reporting on Molybdenum Recovery Representing Accounts for Adler Adverting: A Rationale for a Logo Design of the Phototherapy Room : Addressing An issue for the Health Department The Vacuum Freeze Dryer Problem: Communicating with a Vendor The Farnsworth Paper Works Case : Requesting A Permit from the Department of Natural Resources The Industrial Relations Cases: Coping with Change at Howard Brothers, Inc. A Missing Deposit verification : The Lost Mortgage Case Specifying Materials for the Fire Marshal: A Problem at Grant Designers, Inc. Evaluating Polyglop: EconoAuto Expands Its Car Accessories Market Cashing in a Bright Idea : The Government Employee Suggestion Case Wastewater Treatment Planning : Analysis for The Federal Government Facilities Planning for Southfork Public Schools: No Room in the Computer Room The Staff Development Case : A Proposal for New Guidelines for Nurses Evaluating a Cost Proposal for EMI Suppression: A Government Contract Case Controlling Pollution : The Great Eastern Oil Refinery Case The Absence-Reporting Case: Tech Optics, Inc. The Model Plant at Clarkstone : The Technical Writer`s Case The Computer Center Proposal : Evaluating Software/Hardware for DiGiorgio Frozen Foods To Burn or Not to Burn : Investigating Hazardous Waste Disposal at Cutler General Hospital Another Burning Issue : A Follow-up Case The Motown Motors Case : Improving Wire Connection in Alternators